Terms and Conditions -
Sale of goods and website use
By using and purchasing
from our website you agree to our terms and conditions. Please read them
carefully. If you do not agree to them, do not order any Products from
this site.
(1) Definitions and
interpretation
In this Agreement “we”
means The Label People (and “us” and “our” shall be construed
accordingly); and “you” means the relevant customer or potential
customer as the case may be (and “your” shall be construed accordingly).
In this Agreement, the
following definitions shall apply:
“Order” means your
order for Products
“Products” means goods
which may be purchased by you;
“Site” means the
website at www.thelabelpeople.co.uk or any successor site operated by us
from time to time.
(2) Intellectual
property rights
Unless otherwise
stated, we or our licensors own the intellectual property rights in the
website and material on the website. Subject to the license below, all
these intellectual property rights are reserved.
(3) License to use
website
You may view, download
for caching purposes only, and print pages or other information from the
website for your own personal use, subject to the restrictions below.
You must not:
(a) Republish material
from this website (including republication on another website);
(b) Reproduce,
duplicate, copy or otherwise exploit material on our website for a
commercial purpose;
(c) Edit or otherwise
modify any material on the website; or
(d) Redistribute
material from this website except for content specifically and expressly
made available for redistribution (such as our newsletter)
Where content is
specifically made available for redistribution, it may only be
redistributed within your business
(4) Restricted access
Access to certain areas
of our website is restricted. We reserve the right to restrict access to
other areas of our website, or indeed our whole website, at our
discretion.
If we provide you with
a user ID and password to enable you to access restricted areas of our
website or other content or services, you must ensure that that user ID
and password is kept confidential. You accept responsibility for all
activities that occur under your user ID or password.
We may disable your
user ID and password [at our sole discretion] OR if you breach any of
the policies or terms governing your use of our website or any other
contractual obligation you owe to us.
(5) This Agreement
In order to enter into
an Agreement with us, you will need to take the following steps: (a) you
must add any Products you wish to purchase to your shopping cart, and
then proceed to the checkout; (b) you must select your preferred method
of delivery and confirm your Order. By doing this also means consent to
the terms of this Agreement; (c) chose your preferred payment option and
confirm payment
Before you place your
Order, you will need to check your cart to ensure you are ordering the
goods you require and any personalised text is correctly input. You may
correct those input errors prior to confirming your order, or by
emailing us at info@thelabelpeople.co.uk with any amendments to your
order. Please note we will process your orders with due diligence but
cannot be held responsible for any errors or wrong items purchased once
your cart has been processed.
These terms and
conditions, together with our privacy policy, constitute the entire
agreement between you and us in relation to your use of our website, and
supersede all previous agreements in respect of your use of this website
Please note that we
will not file a copy of this Agreement. We may update the version of
this Agreement on the Site from time to time, and we do not guarantee
that the version you have agreed to will remain accessible. We therefore
recommend that you download, print and retain a copy of this Agreement
for your records.
The only language in
which we offer this Agreement is English.
(6) About us
Our full name is The
Label People. Our address is Po Box 5027, BRIERLEY HILL, DY5 2WS. Our
email address is info@thelabelpeople.co.uk.
(7) The Products
We offer a wide range
of labels and signs for the electrical and other industries. Whilst
every endeavour will be made to deliver the correct quantity, ordered
contracts are conditional upon margins of 5 percent for work involving
one process and 10 percent for work involving more than one process
being allowed for over’s or shortage.
(8) Price and payment
Prices for Products are
quoted on the Site. The Site contains a large number of Products and it
is always possible that some of the Products listed on the Site may be
incorrectly priced. We will advise at the earliest convenience should
this occur.
Payment must be made in
full via any of the payments methods outlined on our website, unless a
previously agreed 30 day account is in force. We will withhold despatch
of any products until cleared funds are received in full.
Payment for all
Products must be made by Credit/Debit Card OR Cheque through the
post/Pay pal.
Prices for Products are
liable to change at any time, but changes will not affect Agreements
which have come into force.
(9) Delivery
We will arrange for the
Products to be delivered to the address for delivery indicated in your
Order.
We will use reasonable
endeavours to deliver standard or stocked products with 2-3 working
days, and customised labels or signs with 7-10 working days. However,
this is a guideline only and we cannot guarantee delivery times. We do
however guarantee that unless there are exceptional circumstances all
deliveries of Products will be dispatched within 10 days from receipt of
order.
We impose standard
delivery charges and “free” delivery for website orders, this is a
standard royal mail delivery service and we cannot therefore accept
liability for any goods lost within these delivery methods. We do
however charge for proof of delivery and will replace any goods lost
within this delivery guideline.
Where we arrange
delivery to the Customer, advice of damage or a partial loss of goods in
transit must be given in writing to us within seven days of delivery. We
shall not be liable in respect of any claim relating to such matters
unless the aforementioned requirements have been complied with
(10) Risk and title
The Products will be at
your risk from the time of delivery. Ownership of the Products will only
pass to you after we receive full payment of all sums due in respect of
the Products (including delivery charges where applicable).
(11) Consumer rights
All standard labels and
signs are backed by our 30 days no quibble guarantee, should you wish to
return the Products to us, they must be received by us in the same
condition in which you received them. Products returned by you within
the 30 day period referred to above will be refunded in full (including
the cost of sending the Products to you). However, you will be
responsible for paying the cost of returning the Product to us. If you
return the Products at our expense, we may pass that expense on to you.
(12) Refunds
We will usually refund
any money received from you using the same method originally used by you
to pay for your purchase. We will process the refund due to you as soon
as possible and, in any event; within 30 days of the day we received
your notice of cancellation.
(13) Warranties
We warrant to you that
any Product you purchase through the Site will be of satisfactory
quality.
You warrant to us that:
you have full authority, power and capacity to purchase goods from the
label people and have with all diligence purchased the items most
suitable for your needs (including any regulations that must be complied
with)
Subject to the
warranties set out in above, to the maximum extent permitted by
applicable law we disclaim all warranties with respect to the Products,
whether express or implied.
(14) Complaints
At The Label People, we
aim to satisfy the needs of all of our customers as efficiently and
economically as possible. But, we realise that at times things may go
wrong. When they do we will put them right as soon as possible. This
guide is intended to help and advise you when a problem occurs. Our aims
Our aim is to deal with any problems and difficulties quickly and
fairly. We will do this by: monitoring all complaints and suggestions to
help us identify what is going wrong and how we can improve; and by
having a system which · is easily accessible and well publicised · is
simple to understand and use · is speedy, with established time limits
for action, and keeps people informed of progress · is fair, with full
and objective investigation procedures · maintains the confidentiality
of both staff and customers · effectively addresses all the points at
issue, and provides appropriate redress · provides information to
management so that services can be improved
Our target is complete
customer satisfaction. Our complaints procedures cover all aspects of
our services including: · standards of communication and customer care ·
our products and sales · quality of our products · our general support
of customers · what you should do if you have a problem or difficulty
If you are not happy
with a specific aspect of our service, tell the member of staff you are
dealing with. They will do all they can to resolve the problem. If you
are still not happy ask to speak to a manager.
If this does not
satisfy your concern then please contact us in writing. You should write
to: PRIVATE - Complaints The Label People
Po Box 5027
Brierley Hill
DY5 2WS
UK
When you contact us ·
your confidentiality will be assured · we will acknowledge your
correspondence in writing on request · we will review the issue
thoroughly and give you a full response within 5 working days · if we
need more time because the problem is complex we will tell you within 5
working days and tell you what's happening every 10 working days · we
will talk it over with you if your complaint needs special action · we
will deal with you in a polite and courteous manner · we will always
give you a contact point, name and telephone number · we will consider
the appropriate form of redress whenever necessary
(15) Limitations of
liability
Our liability in
connection with any Product purchased through our site is strictly
limited to the higher of the purchase price of the relevant Product and
the replacement cost of the relevant Product; we accept no liability for
any loss of income or revenue, loss of business, loss of profits or
contracts, loss of anticipated savings, or for any indirect or
consequential loss or damage of any kind however arising and whether
caused by tort (including negligence), breach of contract or otherwise
even if foreseeable; and we will not be liable or responsible for any
failure to perform, or delay in performance of, any of our obligations
under this Agreement caused by events outside our reasonable control.
(16) General terms
Images of Products on
the Site are for illustrative purposes; actual Products may differ from
such images.
We will treat all your
personal information that we collect in connection with your Order in
accordance with the terms of [our Privacy Policy]; use of our website
will be subject to [our Terms and Conditions].
This Agreement may only
be varied by an instrument in writing signed by both you and us. We may
revise these terms from time-to-time, but such revisions will not affect
the terms of any Agreement which we have entered into with you.
If any provision of
this Agreement is held invalid or unenforceable by a court of competent
jurisdiction, the remaining provisions of this Agreement shall remain in
full force and effect, and such invalid or unenforceable provisions or
portion thereof shall be deemed omitted.
No waiver of any term,
provision, or condition of this Agreement, whether by conduct or
otherwise, in any one or more instances, will be deemed to be, or be
construed as, a further or continuing waiver of that term, provision or
condition or any other term, provision or condition of this Agreement.
You may not assign,
charge, sub-contract or otherwise transfer this Agreement, or any of
your rights or obligations arising under this Agreement. Any attempt by
you to do so shall be null and void. We may assign, charge, sub-contract
or otherwise transfer this Agreement, or any of our rights or
obligations arising under this Agreement, at any time – providing such
action does not serve to reduce the guarantees benefiting you under this
Agreement.
This Agreement is made
for the benefit of the parties to it and is not intended to benefit, or
be enforceable by, any other person. The right of the parties to
terminate, rescind, or agree any amendment, variation, waiver or
settlement under this Agreement is not subject to the consent of any
person who is not a party to this Agreement.
This Agreement contains
the complete agreement between the parties with respect to the subject
matter hereof, and supersedes all prior or contemporaneous agreements or
understandings, whether oral or written.
This Agreement will be
governed by and interpreted in accordance with the laws of the England,
and the English courts shall have exclusive jurisdiction with respect to
any dispute arising under this Agreement.
